Customer Centricity

Customer Centricity

People do Business with People!

Customer Service Role Play - This is a specialized program designed for teams that deal with customers. Our communications expert puts teams through a rigorous and entertaining series of exercises to hone their customer relation skills. Mock situations are established and analyzed by the group in order to focus on the variety of techniques that need to be employed to achieve effective customer service.

All customers are not the same. By studying typical scenarios and unusual personal experiences we detail the skills required to adapt to each unique situation. Listening, Observing, Respecting and Conversing form the basis while the advanced program covers Profiling and Dispute Resolution.

Suitable for any group size from 2 to 200, this program is an essential addition to any customer service training and development curriculum.

If you are considering sessions on Customers, consider Fish Philosophy, Good to Great and Customer Centricity.